It used to be said that "Funeral Service is in the details." One of the characteristics of truly great practitioners and one that fascinates me is their preoccupation with even the smallest details. I have often thought that one of the most important traits I would look for in a funeral home employee might be [...]

I used to have a senior manager who worked for me that told me that when he served a family he consciously made that family the center of his world. He wanted them to feel they were the most important thing in his life at the moment. If you have ever seen the training film [...]

I have never been able to find anyone who can explain to me why our profession believes they should always be unobtrusive. Then I met John Wujek. John and his firm have created a way to dismiss funerals that affirms the speakers, the deceased, the family AND the attendees while reinforcing WHY WE HAVE FUNERALS. [...]

If you watch "Antiques Roadshow" with any regularity or you are like me and are old enough to have met practioners who were around 60 and 70 years ago you are probably aware that almost all the innovation of the past 5 - 12 years is really reintroduction of practices we abandoned decades ago. When [...]