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Funeral directors are notorious for being conflict avoidant. Yet they have a job where they must engage in difficult conversations with staff, vendors and their customers. I used to attend a church with a pastor who would go to bizarre lengths to avoid conflict. He was beloved by the congregation […]

After the Newton Massacre I brought up the issue of Post Traumatic Stress Disorder in a blog entitled: PTSD: The Slow Leak in Funeral Service’ Tire I got so many responses I republished it as: The Unspoken Affliction:PTSD and the Funeral Director Since then I have received a number of comments […]

The conventional incentive rewards the individual…usually with something monetary. Like so many things, incentives have evolved and become more complicated than a simple financial incentive. Not everyone is money motivated. A personal example: As long as I am earning what I need, money is not a motivator for me. I am, […]

In light of our recent presidential election this is especially fitting. The invective, threats and vitriol directed at our President – Elect pale in comparison to what President – Elect Lincoln experienced. Let’s remember that he had to sneak into Washington because of the very real threat of assassination. People […]

Rice Paddy to Rice Paddy in 3 Generations

Sociologists have discovered there is a saying in every culture that is best illustrated by the title to this article (which is the Chinese version). Basically, it refers to the lowly peasant who works hard to break out of the rice paddy life by starting a business which he then […]

What Proof Do You Require?

We live in a litigious society. More and more practitioners are ending up in lawsuits.  Often it isn’t really their fault. Lawyers will tell you to make sure you always CYA! Richard Callahan, former funeral home owner and funeral director has spent the last 20 years of his career as […]