A Comment That Changed My Life

Many years ago I fell prey to a “woe-is-me” episode. A friend made an offhand comment that changed my life direction and I want to share it with you. But, first, let me say that his comment really offended me. That’s a true friend…someone who tells you what you NEED to hear regardless of how it… [Read More…]

5 Ways Funeral Directors Sabotage Progress

The prevailing culture in funeral service is Passive Aggressive. I have talked about the “ten call man” before and how that person subversively undermines a business. But, unwittingly, owners and staff can undermine themselves.  Here are 5 ways you can commit “self-sabotage.” Never permit short cuts. It’s necessary to establish procedures and rules to avoid… [Read More…]

Knowing Too Much Causes You To Underserve Families

Some years ago a study was conducted. A group of people were divided into “tappers” and “listeners”. The tappers were asked to pick a popular tune and tap it out and the listeners were asked to identify it. The study found that the “tappers” predicted that the listeners got it right at least 50% of… [Read More…]

What To Do When You Don’t Know What To Do

Every once in a while you run across something that is so sound that you can’t improve on it. This advice from Daniel Pink is one of those. Watch this 81 second video and you will see what I mean.  

Merchandising Rental Caskets

I like the approach demonstrated in the attached picture. My friend, David Storke, shows this wicker green burial casket on top of his rental. He tells me that he no longer has any trouble explaining “combustible” caskets to his families, the wicker casket is a great conversation piece (he has sold 2 for “green” burial)… [Read More…]

Part 3: The Owner Is Ready

Maybe you are anxious to exit your business. Or perhaps you dread the day you will no longer be involved. Either way for a successful business transfer you need to be ready. It has been my experience that when people think they are ready and even eager to exit the business they have only given… [Read More…]

Part 2: The Business Is Ready

I have lived in my house for 30+ years and we are getting ready to sell and move closer to my daughter and her family. I have two goals: Sell for top dollar Sell quickly So we are getting it ready by repainting it and updating a few odds and ends. Not more than we… [Read More…]

Universal Requirements For Successful Family Transition

There are 3 Universal requirements for a successful family business transfer: A competent successor The Business is ready The owner is ready Part 1 – A Competent Successor A successor is competent when they have demonstrated both the ability and willingness to run the business. For most small businesses however this is a major challenge. Yes… [Read More…]

Merry Christmas

The message at the end of this video is the message I pray all my friends and family will embrace. Merry Christmas to ALL.

Should Women Wear Pant Suits?

I seem to have a penchant for joining fights that aren’t mine. Not long ago I was presenting a seminar on dress and decorum to funeral directors at a large state convention. Several women asked for my opinion on wearing pants. Frankly, I hadn’t thought about it so I didn’t have one. Since then, I… [Read More…]

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