Expert Opinion: Some Things Are Obvious

Here is an excerpt of an interrogation of a witness in a Massachusetts trial court: Lawyer:  Doctor, before you performed the autopsy, did you check for a pulse? Doctor: no. Lawyer: did you check for blood pressure? Doctor: no. Lawyer: so, it’s possible the patient was alive when you began the autopsy? Doctor: no Lawyer:… [Read More…]

Expert Opinion: Game Changers

Game-changers are those events that intervene in our lives, on athletic fields, and in our businesses that forever change everything. In our personal lives we identify marriages, deaths, and moving to a new city as the easiest examples of game-changers.  In baseball, a homerun changes everything. In business, innovation is the most thought-of example.  Look… [Read More…]

EXPERT OPINION: How Are Funeral Directors Like Bankers?

I serve on the Board of Directors of a community bank based in Orlando, Florida. In that capacity I receive frequent educational correspondence and one I received this week highlighted the striking similarities between what we do and banking. The author says: “Bankers often forget that they are in a retail business where people have… [Read More…]

EXPERT OPINION: How to Be Exceptional in the “New Normal”

When asked what it was that made him so exceptional a hockey player, Wayne Gretzky is said to have responded, “I see my job a little different from most other hockey players.”  Pressed for details, he said, “my job is to skate to where the puck is going to be.” The question that all of… [Read More…]