PRACTITIONER INSIGHTS AND INNOVATIONS

161 posts

a collection of best practices and principles that drive success in the funeral and cemetery businesses

Funeral directors are notorious for being conflict avoidant. Yet they have a job where they must engage in difficult conversations with staff, vendors and their customers. I used to attend a church with a pastor who would go to bizarre lengths to avoid conflict. He was beloved by the congregation […]

After the Newton Massacre I brought up the issue of Post Traumatic Stress Disorder in a blog entitled: PTSD: The Slow Leak in Funeral Service’ Tire I got so many responses I republished it as: The Unspoken Affliction:PTSD and the Funeral Director Since then I have received a number of comments […]

In light of our recent presidential election this is especially fitting. The invective, threats and vitriol directed at our President – Elect pale in comparison to what President – Elect Lincoln experienced. Let’s remember that he had to sneak into Washington because of the very real threat of assassination. People […]

Rice Paddy to Rice Paddy in 3 Generations

Sociologists have discovered there is a saying in every culture that is best illustrated by the title to this article (which is the Chinese version). Basically, it refers to the lowly peasant who works hard to break out of the rice paddy life by starting a business which he then […]

What Proof Do You Require?

We live in a litigious society. More and more practitioners are ending up in lawsuits.  Often it isn’t really their fault. Lawyers will tell you to make sure you always CYA! Richard Callahan, former funeral home owner and funeral director has spent the last 20 years of his career as […]

Some years ago a study was conducted. A group of people were divided into “tappers” and “listeners”. The tappers were asked to pick a popular tune and tap it out and the listeners were asked to identify it. The study found that the “tappers” predicted that the listeners got it […]

Part 3: The Owner Is Ready

Maybe you are anxious to exit your business. Or perhaps you dread the day you will no longer be involved. Either way for a successful business transfer you need to be ready. It has been my experience that when people think they are ready and even eager to exit the […]