PRACTITIONER INSIGHTS AND INNOVATIONS

161 posts

a collection of best practices and principles that drive success in the funeral and cemetery businesses

The One Question You Need To Ask

Is it too much to ask for a simple, easy to understand customer survey that is accurate and corresponds directly with repeat business and profitability? Something you can understand and follow through on at a glance? Turns out it is not. A few years ago a Bain and Company Executive […]