Confronting Passive Aggressive Behavior at Work.

Most people in the funeral profession are almost pathologically averse to confrontation. As a result, the predominant internal culture in funeral homes is Passive Aggressive. If you have been a subscriber for long you know I have a personal issue with what I call the “Ten Call Tyrant”. He or she is that individual you… [Read More…]

Creedy & McQueen Earn Exit Planning Certification

You’re here…NOW WHAT! There are more ways to transition a business than just selling to a consolidator. You can transition fast and you can transition slow. You can plan to have your kids succeed you or your employees or another funeral home operator. But the one entity you want to protect yourself from is the… [Read More…]

Serve more families, work less and be more profitable

Staff shortages among licensed professions have been successfully addressed by changing the model in the medical and legal professions. The solution is simple: focus skilled licensed staff on the right duties and supplement them with trained lower level staff. The result: Licensees handle more cases, work fewer hours, produce more income and, as a byproduct,… [Read More…]

You Don’t Need Another Licensee

Lessons From Radar O’Reilly Some years ago there was a nationwide nursing shortage. Then some very wise doctor’s and hospitals realized that there really wasn’t a shortage…there was a problem. Too many nursing duties were non – nursing tasks. Things like paperwork, bathing patients, cleaning rooms etc. Doctors and hospitals were using nurses as glorified… [Read More…]

Is Coca-Cola Still “The Real Thing”

Why Adaptation May Not Be the Right Strategy  “You Can’t Manage Change…You Can Only Get Ahead Of It.” Peter Drucker   Last year, for the first time in the history of the annual Best Global Brands report, it was reported that Coca-Cola was no longer the most valuable brand in the universe.Interbrand, a leading brand… [Read More…]

We All Know The Questions…It’s Time For Some Answers

Sometimes the course of our lives depends on what we do…or what we don’t do.   Will my kids be able to enjoy the same rewards and lifestyle as I have? What am I supposed to do with the investment I have in facilities and rolling stock? How can I get myself, much less my… [Read More…]

The Fallacy of Casket Discounts

Ever since it was revealed that SCI enjoyed a big discount the discussion around the convention lunch table has been preoccupied with the subject of discounts and rebates. For more than 15 years I have heard a lot about percentages but never about dollars. It’s not my dog much less my hunt but I think… [Read More…]

Reinvention: Islands of Excellence In A Sea of Mediocrity

“one cannot manage change.  One can only be ahead of it.”  Peter Drucker The Cornerstone Assumption of the funeral side of DeathCare is that being nice is the same as being effective.  Our “worldview” of being nice people is that we must never, ever make waves or create awkwardness.  We run pell-mell from any form… [Read More…]

Is A Scarcity Mentality Keeping You From Being A Good Leader?

A Scarcity Mentality is the zero-sum paradigm of life. People with a Scarcity Mentality have a very difficult time sharing recognition and credit, power or profit – even with those who help in the production. They also have a a very hard time being genuinely happy for the success of other people. Yet it is… [Read More…]

Boomer Owners: 6 Signs That It’s Time To Talk

The saying goes, “It’s lonely at the top.” Who do you talk to when you’re the boss? Edgar Schein, Professor Emeritus at the Sloan School of Management at MIT, observed that the most common self – image among business leaders is that of the “Lone Warrior – Hero.” I have found this to be true… [Read More…]