You Don’t Need Another Licensee

Lessons From Radar O’Reilly Some years ago there was a nationwide nursing shortage. Then some very wise doctor’s and hospitals realized that there really wasn’t a shortage…there was a problem. Too many nursing duties were non – nursing tasks. Things like paperwork, bathing patients, cleaning rooms etc. Doctors and hospitals were using nurses as glorified… [Read More…]

Is Coca-Cola Still “The Real Thing”

Why Adaptation May Not Be the Right Strategy  “You Can’t Manage Change…You Can Only Get Ahead Of It.” Peter Drucker   Last year, for the first time in the history of the annual Best Global Brands report, it was reported that Coca-Cola was no longer the most valuable brand in the universe.Interbrand, a leading brand… [Read More…]

We All Know The Questions…It’s Time For Some Answers

Sometimes the course of our lives depends on what we do…or what we don’t do.   Will my kids be able to enjoy the same rewards and lifestyle as I have? What am I supposed to do with the investment I have in facilities and rolling stock? How can I get myself, much less my… [Read More…]

The Fallacy of Casket Discounts

Ever since it was revealed that SCI enjoyed a big discount the discussion around the convention lunch table has been preoccupied with the subject of discounts and rebates. For more than 15 years I have heard a lot about percentages but never about dollars. It’s not my dog much less my hunt but I think… [Read More…]

Reinvention: Islands of Excellence In A Sea of Mediocrity

“one cannot manage change.  One can only be ahead of it.”  Peter Drucker The Cornerstone Assumption of the funeral side of DeathCare is that being nice is the same as being effective.  Our “worldview” of being nice people is that we must never, ever make waves or create awkwardness.  We run pell-mell from any form… [Read More…]

Is A Scarcity Mentality Keeping You From Being A Good Leader?

A Scarcity Mentality is the zero-sum paradigm of life. People with a Scarcity Mentality have a very difficult time sharing recognition and credit, power or profit – even with those who help in the production. They also have a a very hard time being genuinely happy for the success of other people. Yet it is… [Read More…]

Boomer Owners: 6 Signs That It’s Time To Talk

The saying goes, “It’s lonely at the top.” Who do you talk to when you’re the boss? Edgar Schein, Professor Emeritus at the Sloan School of Management at MIT, observed that the most common self – image among business leaders is that of the “Lone Warrior – Hero.” I have found this to be true… [Read More…]

10 Barriers to Succession Planning Part 3 of 3

This week we finish our discussion of barriers to succession with: 4. Serving more than one master. Change is hard enough. But there is an old biblical reference that is always true: “You cannot serve two masters.” The business needs to stand on its own and only insiders should have influence. Too often non participating… [Read More…]

Strategies For Reducing Risk of Harrassment

Bill McQueen comments on something we all need to know more about. Part 2 of  2 Last week I mentioned that I had successfully defended 3 harassment suits over my career. I credit that success to several factors: 1) the internal culture of respect and consideration I demanded 2) Following the advice Bill McQueen lays… [Read More…]

What Is Workplace Harrassment??

Bill McQueen gives us some critically important pointers. Part 1 of 2 Over my career I have led three companies that faced harassment charges made by employees. Because I had policies and procedures in place and followed them to the letter all were resolved in favor of the company. That is not to say harassment… [Read More…]

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