Is A Scarcity Mentality Keeping You From Being A Good Leader?

A Scarcity Mentality is the zero-sum paradigm of life. People with a Scarcity Mentality have a very difficult time sharing recognition and credit, power or profit – even with those who help in the production. They also have a a very hard time being genuinely happy for the success of other people. Yet it is… [Read More...]

Are You Really A Team…Or Just A Workgroup

Most people speak of those they work with as a team. But, in my experience, people rarely understand what a team really is. In funeral service what typically represents a team is really a group of people who are very nice but work towards their own ends independently. If the firm has clear standards and… [Read More...]

Do You Hate Confrontation?

Most of us do, especially those in the helping professions. Yet, we all know that our jobs require that we occasionally interact with others in challenging ways. When we engage this way our blood pressure rises, palms sweat and we may even lose sleep. For those of you who supervise or manage others here is… [Read More...]

Strategies For Reducing Risk of Harrassment

Bill McQueen comments on something we all need to know more about. Part 2 of  2 Last week I mentioned that I had successfully defended 3 harassment suits over my career. I credit that success to several factors: 1) the internal culture of respect and consideration I demanded 2) Following the advice Bill McQueen lays… [Read More...]

What Is Workplace Harrassment??

Bill McQueen gives us some critically important pointers. Part 1 of 2 Over my career I have led three companies that faced harassment charges made by employees. Because I had policies and procedures in place and followed them to the letter all were resolved in favor of the company. That is not to say harassment… [Read More...]

Our Industry’s Self Talk: The Bad and the Great.

Alternative Title: It’s Time To Get Over Yourself! Not long ago I was part of a group studying the challenges of recruitment in the funeral profession. I was stunned to hear the “table talk” of practicing funeral directors. Our conversations centered around why people wouldn’t want to be funeral directors…the long and unpredictable work hours,… [Read More...]

On Motivation – Money Is Not The Answer

Did you know that money is not a motivator. It is only a hygiene factor. Paying too little creates dissatisfaction…paying fairly only takes away the bone of contention…paying too much does not create enthusiasm and can often lead to dissatisfaction. So what really motivates people.  It’s simpler than you think and if you are as… [Read More...]

I Wish I Had Said That:

Sometimes you read stuff and it fits so perfectly all you are left with is: “I wish I had said that.” Just as I was preparing my next followup article on how to make yourself unnecessary Linked-In published this blog post.  Since I couldn’t improve on it I will just share it. If you are… [Read More...]

Are You Too Necessary?

Saturday morning, January 7, 2012 my phone rings at home. “Al, this is Bob. Guess where I am?.” Bob Neiman is a successful internet entrepreneur who flies his own plane and dominates a narrow niche in the construction industry. Bob and his wife Amy have been friends of ours for many years now. Amy is… [Read More...]

Esse Quam Videri

I have to admit I tense up whenever someone begins using the Ritz Carlton as an example Funeral Service should use to fashion its own customer service profile.  Not that we can’t learn some things from the Ritz.  We most certainly can!  But it is a dangerous recommendation when we fail to “Go Deep” on… [Read More...]

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