STAFF DEVELOPMENT

41 posts

A Scarcity Mentality is the zero-sum paradigm of life. People with a Scarcity Mentality have a very difficult time sharing recognition and credit, power or profit – even with those who help in the production. They also have a a very hard time being genuinely happy for the success of […]

Most people speak of those they work with as a team. But, in my experience, people rarely understand what a team really is. In funeral service what typically represents a team is really a group of people who are very nice but work towards their own ends independently. If the […]

Do You Hate Confrontation?

Most of us do, especially those in the helping professions. Yet, we all know that our jobs require that we occasionally interact with others in challenging ways. When we engage this way our blood pressure rises, palms sweat and we may even lose sleep. For those of you who supervise […]

Bill McQueen comments on something we all need to know more about. Part 2 of  2 Last week I mentioned that I had successfully defended 3 harassment suits over my career. I credit that success to several factors: 1) the internal culture of respect and consideration I demanded 2) Following […]

Bill McQueen gives us some critically important pointers. Part 1 of 2 Over my career I have led three companies that faced harassment charges made by employees. Because I had policies and procedures in place and followed them to the letter all were resolved in favor of the company. That […]

Alternative Title: It’s Time To Get Over Yourself! Not long ago I was part of a group studying the challenges of recruitment in the funeral profession. I was stunned to hear the “table talk” of practicing funeral directors. Our conversations centered around why people wouldn’t want to be funeral directors…the […]

Did you know that money is not a motivator. It is only a hygiene factor. Paying too little creates dissatisfaction…paying fairly only takes away the bone of contention…paying too much does not create enthusiasm and can often lead to dissatisfaction. So what really motivates people.  It’s simpler than you think […]