Lessons On Leadership: Peak Performance From Adequate People

Peter Drucker was the first to draw a parallel between Leadership and Orchestra Conductors when he observed: "A great orchestra is not composed of great musicians but of adequate ones who produce at their peak. [A great conductor] has to make productive what he has...the players are nearly unchangeable.  So it is the conductor's people [...]

Expert opinion: What To Say When They Say “Dad Wanted Nothing”

A few years ago I was meeting with a husband and wife who operated a very successful funeral home. Like most successful people they were always looking for new ideas to help them stay in front of their competitors. To protect their privacy I'll call them Bill and Jane. Over the course of our two [...]

Are You Tired of Burying Your Local Treasure?

My friend, Ed Mazur of Kapinos-Mazur Funeral Home, ran a very successful PR / Public Service program in his local community.  The campaign featured this poster and newspaper ads.  Weekends were set aside to encourage parents to clean out unused medication from their medicine cabinets and bring them to the funeral home.  On the first [...]

Expert Opinion: Size Matters: Making the Case for Growth

Why is bigger better when it comes to creating memorable experiences? Look at any successful service business, whether it’s a hospital, a hotel, a restaurant or even a funeral home, and you’re bound to come away with one undeniable message: the experience you create for your customers and guests is crucial to the future of [...]

Why Families Seem Ruder Today and Some Tips on How To Respond

Funeral Directors are increasingly distressed about being treated rudely by families. This rudeness often causes practitioners to lose control of vital conversations at critical moments.  Industry vendors know that Funeral Directors can be very rude as well.   In my opinion the reasons both are rude is fundamentally the same. And Yes! Funeral Directors can [...]

Expert Opinion: Some Things Are Obvious

Here is an excerpt of an interrogation of a witness in a Massachusetts trial court: Lawyer:  Doctor, before you performed the autopsy, did you check for a pulse? Doctor: no. Lawyer: did you check for blood pressure? Doctor: no. Lawyer: so, it’s possible the patient was alive when you began the autopsy? Doctor: [...]

Death Goes Mainstream

last week in my article "Funerals as Counter Culture" I made a bold statement: "After 50 years of steady decline in public attitudes towards funerals the pendulum is swinging back our way.  Like Croci in the spring, the signs are poking through the frost..." No sooner was that article published than I was exposed to [...]

By |2018-01-25T20:33:26-05:00June 11th, 2012|Blog, General Topics, The Creedy Commentary|3 Comments

Funerals As Counter Culture

Are we rapidly moving toward a "Post-Funeral"culture? I don't think so. After 50 years of steady decline in public attitudes towards funerals the pendulum is swinging back our way.  Like Croci in the spring, the signs are poking through the frost if you will just look and this week's post is one excellent example. 30 [...]

By |2018-01-25T20:33:36-05:00June 4th, 2012|Blog, General Topics, The Creedy Commentary|6 Comments
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