The Prevailing culture in funeral service is…
Passive Aggressive
A recent Harvard Business Review refers to Passive – Aggressive Cultures as places where
More energy is put into thwarting things than achieving things…but in the nicest way
A dysfunctional culture impacts an organization by:
- Impeding its ability to change
- Impeding its ability to serve customers
- Creating friction and resentment
- Creating stress and burnout
- Impeding the ability for effective performance
The cure lies in getting everybody to see a clear picture of how things really are so they can choose to become better.
The Organizational Culture Inventory goes beyond identifying areas of dysfunction. It helps people see
- how they are creating their own environment,
- the beliefs and habits that are undermining their own achievement
- Specific areas of focus that will help them rise above their own foibles
- Dramatically improves effectiveness and relationships at work
- Does the same at home.]
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