Many years ago I fell prey to a "woe-is-me" episode. A friend made an offhand comment that changed my life direction and I want to share it with you. But, first, let me say that his comment really offended me. That's a true friend...someone who tells you what you NEED to hear regardless of how it [...]

The prevailing culture in funeral service is Passive Aggressive. I have talked about the "ten call man" before and how that person subversively undermines a business. But, unwittingly, owners and staff can undermine themselves.  Here are 5 ways you can commit "self-sabotage." Never permit short cuts. It's necessary to establish procedures and rules to avoid [...]