Recruiting at Zaxby's The single greatest challenge facing funeral service is not cremation. It is our inability to find and recruit and retain good quality funeral directors. Fully 2/3 of the current licensee labor pool is over 55. Our inability to replace this work force has very nasty consequences. Not only will families be [...]
Alan Creedy CPA "My name is Alan and I am overweight!" Last week I was shocked when someone said to me, "Alan, you are always well dressed and so professional looking." It really took me aback. I certainly don't see myself that way. But I DO see myself as a professional who has [...]
I have to admit I tense up whenever someone begins using the Ritz Carlton as an example Funeral Service should use to fashion its own customer service profile. Not that we can't learn some things from the Ritz. We most certainly can! But it is a dangerous recommendation when we fail to "Go Deep" on [...]
What employee turnover reveals about your leadership. Employee turnover can reveal a lot of things. Surely turnover is normal but both too much and too little are signs of serious management issues. The pressures of the last ten years have led many in DeathCare to be frustrated with their employees. An attitude has sprung up [...]
A problem, certainly not unique to DeathCare but just as certainly profoundly prevalent, is an artificial sense of professionalism. Born out of defining success by what people might think of us, it blocks our ability to succeed by making us unwilling to "Stoop To Greatness". I just received this two page post from Patrick Lencioni's [...]
A Management lesson from the bible One of the most common and pervasive staffing problems in funeral service is the man or woman who undermines almost every current and future issue management tries to address. They are the "Mayor of the Prep Room". No matter what initiative you attempt, they quietly work behind the scenes to [...]
