Several years ago the Funeral Service Foundation commissioned an unorthodox market research project. They retained one of the foremost market ...

This week I was privileged to be interviewed by Sebastian Thalhammer of Austria. You may or may not have heard ...

I found this ad on youtube. Produced by Boeing it is, in my mind, the best tribute to veterans I ...

Here is a great video that you should watch with your staff and talk about. QUESTION: How do you mentally ...

Unlike most other professions funeral practitioners must operate within an often sensitive emotional environment. Let's call it emotionally charged. We ...

Alternative Title: It's Time To Get Over Yourself! Not long ago I was part of a group studying the challenges ...

Did you know that money is not a motivator. It is only a hygiene factor. Paying too little creates dissatisfaction...paying ...

I started out too many weeks ago addressing the virtues of a senior leader making themselves unnecessary and I ran ...

Here is a short video for Good Friday to remind us that Jesus lives. Watch it, you might be surprised ...

For months now I have been telling DeathCare that the wind is changing in our favor.  The public attitude toward ...

My hero, Peter Drucker, believed: "For the organization to perform to a high standard, its members must believe that what ...

Here is an interesting perspective on implementing change within your own organization. Most funeral homes and cemeteries are at level ...

Why do DeathCare Practitioners get these "Deer In The Headlight" looks when you use the word "Strategy" in their presence? I ...

Peter Drucker was the first to draw a parallel between Leadership and Orchestra Conductors when he observed: "A great orchestra ...

Get your crying towel out.  This is a great video and I hope you will help make it viral.  click below ...

Many years ago I observed that funeral directors were spending a lot of energy, time, and resources (like money) to ...

If you are like a growing number of funeral homes you offer webcasting. We webcast our mother's funeral. This was ...

A satisfied customer is no guarantee of a repeat customer. So say a growing number of marketing strategists including some ...

What is needed is a sensory rich way to communicate why people should call us rather than the other guy ...

Many funeral directors know that when they really help someone that person often becomes a friend and advocate. Yet, we ...

In a recent Harvard Business Review article of the same title as this page the authors discussed research findings on ...

It used to be said that "Funeral Service is in the details." One of the characteristics of truly great practitioners ...

Today's awareness of our active military and veterans is higher than it has ever been. We are all looking for ...

We all look for special ways to interact with our community. We know that when a national or international figure ...

I used to have a senior manager who worked for me that told me that when he served a family ...

I have never been able to find anyone who can explain to me why our profession believes they should always ...

If you watch "Antiques Roadshow" with any regularity or you are like me and are old enough to have met ...

There are 65,000,000 adult caregivers of whom 45,000,000 are caring for the elderly. These folks are part of the influence ...

Preneed Guarantees are a hot topic these days. Funeral Homes feel caught betwixt and between...desparately wanting to get out of ...