I am now at an age where friends are calling me to help with their prearrangements. Yesterday was my 4th this year. As I accompanied him into the selection room I was once again met with a flat line pricing strategy (see How To Get Customers to Stop Fixating on Price) and I really like [...]
A few years ago I attended a breakfast honoring Alabama University football coach Nick Saban. In his remarks he shared with us that he begins every season with the statement: "I didn't come here to be irrelevant!" Those 8 words profoundly illustrate a simple principle: the difference between leadership thinking and management thinking. Leaders ask [...]
What business owner wouldn't agree that Cash is King. Here is a quick and easy way to find your break even point and model out various changes you might make to revenue or expenses at no cost to you. Answer a few simple questions and this free DIY Calculator tells you: How your stats compare [...]
In his controversial series challenging the belief that Funeral Service is in the "Grief Business" Dale Clock provocatively pushes us to examine what business we are really in. It is a conversation long overdue and, regardless of which side you are on, absolutely necessary to our future. This is more than an "academic" conversation. For it [...]
I have found that "unfriending" people (in particular vendors using this mechanism to solicit) is an emotionally rewarding pastime...and I don't think I am alone. As you know I have been trying to get my head around this social media thing. (See "You Annoy Me") You probably also know that I like Epiphanies. And I [...]
I recently read about a research project conducted by McKinsey & Company, a world renowned consulting company. They found that among a select group of 1200 global companies, a 1% increase in average prices would translate into an 11% increase in profits. Assuming demand remains constant, an additional study revealed that the same 1% [...]
Recently my friend, Dale Clock, wrote an article entitled "Should Funeral Homes Be In The Grief Business?" His position is that they should not for several reasons including: The formal involvement in "Grief" has failed to move the needle Not everyone needs it It is an indication we are failing to listen to the public [...]
Download Free For Subscribers This year's Biannual Commentary has been broken down into 3 installments. Get the first one today by clicking on the photo below Log in Now and Get Your FREE Copy We Stand At The Threshold of our Greatest Opportunity...It is ours to lose! Yet lose it we will if we don't [...]
Several weeks ago I received an email from a friend sharing why he had chosen to be so active in social media. He gave me permission to reproduce it here. I like reading his posts for the reasons he outlines below. They are winsome, occasionally challenging, often amusing and they accomplish very well exactly what [...]
I "unfriended" my second person today. They got under my skin. And I am thinking about my third "unfriend" with growing anticipation. I see a pattern emerging that I think might be helpful for all you other folks trying to make sense of this social media stuff. Before I go further let me clarify I am [...]