Preneed Math 301: Commissions

The theory of commissions is that it motivates producers to produce more.  This is not necessarily true.  What is true is that if you overpay two things happen:  Your program becomes economically unsustainable and your producer becomes demotivated.  Here is why: First, It is my absolute belief that preneed selling should never...repeat...never... be a burden [...]

Facebook Revenge: Social Media Rules of Engagement

I have found that "unfriending" people (in particular vendors using this mechanism to solicit) is an emotionally rewarding pastime...and I don't think I am alone. As you know I have been trying to get my head around this social media thing.  (See "You Annoy Me") You probably also know that I like Epiphanies.  And I [...]

Are You Too Proud to Succeed?

A problem, certainly not unique to DeathCare but just as certainly profoundly prevalent, is an artificial sense of professionalism.  Born out of defining success by what people might think of us, it blocks our ability to succeed by making us unwilling to "Stoop To Greatness". I just received this two page post from Patrick Lencioni's [...]

Brad Speaks: First Viewing: an opportunity for deeper bonding

Brad Speaks of Speaks Chapels in Independence, MO. creates intimate bonds with families Personalization is a big issue today in funeral service. But most of the stuff we see is caskets and vignettes and takes both time and money. Here is an idea that creates deep healing, bonds the funeral director with the family and [...]

By |2010-09-30T20:02:23-04:00September 30th, 2010|CUSTOMERS: Getting and Keeping Them|0 Comments
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