Chris Butler: It’s All In The Details

It used to be said that “Funeral Service is in the details.” One of the characteristics of truly great practitioners and one that fascinates me is their preoccupation with even the smallest details.

I have often thought that one of the most important traits I would look for in a funeral home employee might be called an “anticipatory response.” Good funeral directors are always anticipating family needs, logistical needs and so on. Key to this is the drive to “think things through.” It’s not so much being finicky as it is the heartfelt desire that everything is perfect for your guests.

Here is an example of attention to detail that exemplifies the kind of thing that makes for high service standards.

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