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Tag: funeral high performing staff

Why Are We Here?

An Easy, Practical Way to Engage Staff

In an aprocryphal story a “burned out” Russian Priest takes a sabbatical in a wilderness retreat hoping for renewal and reenergizing.  Depressed and discouraged, he takes a walk in the nearby woods and stumbles on a military encampment.  Immediately, he is challenged by the sentry: “Halt, who are you and why are you here?”  The priest responds, “What did you say?”  The sentry repeats his challenge: “Who are you and why are you here?”  Now the priest asks his own question: “What do they pay you?”  Startled, the sentry responds, “What does that have to do with anything?”  To which the priest replies: “Because I will pay you that for the rest of my life to ask me those two questions every day!”

Who are we and why are we here?

The answer to these two questions is one of the secrets to engagement.  We talk a lot about motivating employees.  But what we really want is engaged employees.  Employees who see meaning and purpose in their work.  Employees who see their job not as a task but as a responsibility.  Connecting meaning and purpose is the way to do that.

Zig Ziglar talks about his “Wall of Gratitude” where he keeps photos of people who have meant something to him.  I don’t have a wall but I do have a “Book of Gratitude“.   When I look at it I am often renewed. 

Maybe one thing we could do is take a wall in a non public part of our building and put a sign over it that says: “Why We Are Here” and then put photos of those we have been privileged to serve over the past year.   Maybe some of those pictures could include pictures of people hugging our staff.  I am told that happens every once in a while.  Then on those bad days we could go stand in front of that wall and remember “Who We Are and Why We Are Here.”   Yes it will take some work, but not much, and my bet is you will start to become even more creative and add pictures of folks I haven’t mentioned here that give meaning and purpose to what you do. 

 

 

 

The Warning Signs of Becoming Irrelevant

Wise words from Coach Nick Saban, Football Coach, University of Alabama

Are you in danger of becoming irrelevant?  It’s easy, you know?  Countless organizations have achieved this dubious distinction.

Here are the warning signs:

  • Facilities are outdated and tired looking
  • Staff are disengaged, marking time and unmotivated
  • More time is spent whining than doing
  • Customers just aren’t like they used to be
  • Preoccupation with the past
  • No time spent on the future
  • Expectation that tomorrow will be just like today…and it is
  • No one exploring the big issues like:
    • Where do we need to be?
    • What do we need to do?
    • How do we change?
    • How can we be better?
  • Feeling of being trapped
  • Absentee ownership

Recently, I heard Nick Saban share one of the ways he motivates his Alabama Football Team, “We didn’t come here to be irrelevant!” he tells them.

 It’s a wake up call.  I don’t know about you but I didn’t come here to be irrelevant and I don’t think you did either.

Admittedly, things in DeathCare have been trending negatively for several years now,  but when I listen to a lot of us it sounds like we think it’s hopeless.  I vigorously disagree.  Nothing is ever so bad you can’t do something.  Maybe it’s time to sell.  But…maybe it’s time to decide you don’t want to sell.  Maybe it’s time to admit you aren’t a great leader and find a mentor to help you learn to be a better one.   There are lot’s of things we can do but the first step is to:

LOOK BEYOND YOUR CIRCUMSTANCES

You see, if you only look at your circumstances, your circumstances are in control.  The burden of the present is simply too much.  Research shows that those who candidly face reality but never stop believing that the future can be better have a much better chance of succeeding than those who give up.  Kinda makes sense, doesn’t it?  When we look beyond our circumstances we start seeing things as they could be instead of the way they are.    We gain a sense that it isn’t the beginning of the end… but only the end of the beginning.

Here’s the take-away: Dying is one thing that will never go out of style.  People will always die.  How they choose to interact with that event or process is the only thing in play.  Right now we have the “Home Court Advantage”.  What will we do with it?  So far not much.  But that can change.  And if history is any indicator it will.  Stand up, get back in the fight, learn to think for yourself and stay away from depressing people…you can’t afford to let them bring you down.