This Week’s Featured Post

Lincoln’s Thanksgiving Proclamation

I think it is fitting to celebrate Thanksgiving by reading Lincoln's original Thanksgiving Proclamation with my family.  Here it is in its entirety: By the President of the United States of … [Read More...]

Is Funeral Service Ready For Innovation?

Uhhh...NO! I got an email from Harvard Business Review today. It invited me … [Read More...]

Employee Pushback – A Strategy

A client and friend of mine recently spent days revising the staff schedule to … [Read More...]

The Lesson of the $300 Shoes

Last week's blog sparked a lively conversation on and offline about clothing. … [Read More...]

A Fat Man Dresses For Work

"My name is Alan and I am overweight!" Last week I was shocked when someone … [Read More...]

This Is What I Would Tell My Staff

What happened to social etiquette? You spend a couple of million dollars on a … [Read More...]

Casket Merchandising and The Hawthorne Effect

The Hawthorne effect occurs when individuals modify or improve an aspect of … [Read More...]


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