Chris Butler: Being In The Moment

I used to have a senior manager who worked for me that told me that when he served a family he consciously made that family the center of his world. He wanted them to feel they were the most important thing in his life at the moment.

If you have ever seen the training film based on the four cultural principles of The World Famous Pike Place Fish Market, you know that one of the four is: “Be There”. Here is a funeral home that has incorporated a mechanism that facilitates that behavior.

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