the new normal

37 posts

“one cannot manage change.  One can only be ahead of it.”  Peter Drucker The Cornerstone Assumption of the funeral side of DeathCare is that being nice is the same as being effective.  Our “worldview” of being nice people is that we must never, ever make waves or create awkwardness.  We […]

In response to last week’s Commentary my friend Graham Cook shared the following comments. Fair warning! I am often asked to comment on the future of the pre-need business, and my response is simply: “I could better answer if you can tell me what the funeral business will look like […]

Is this REALLY a Hill Worth Dying on?

I think I can make a very strong case that funeral service as a profession makes a vital social contribution to society. For me that makes it a noble profession. Unfortunately, the profession doesn’t act with nobility as often as so many of us would wish. Not long ago I […]

to dismount.” Archimedes once said, “Give me a lever long enough and I will move the world” For the last 30 years we have been pushing harder and harder on one and only one lever with diminishing results and it’s time we stopped. Many of you, dear readers, know that […]

Esse Quam Videri

I have to admit I tense up whenever someone begins using the Ritz Carlton as an example Funeral Service should use to fashion its own customer service profile.  Not that we can’t learn some things from the Ritz.  We most certainly can!  But it is a dangerous recommendation when we […]

WHY WE CAN’T AFFORD TO FOLLOW YOUR LEAD ANYMORE Alpha Dogs are frequently those “Type A” personalities that exercise undue influence on others, especially organizations.  You find them in every group of people.  By their nature and sheer force of personality they tend to cause people to follow their lead […]

My discussion of reinvention / transformation has sparked more comment (online and offline) than most any other topic. Clearly it is on every one’s mind. As we continue to explore this topic it is important…maybe critical…that we realize that we have an obligation to ourselves and to the public to […]

Terrorism and Funeral Service: The Secret Sauce

What is the link between Terrorism and Funeral Service? Well, you have to read a very short story and watch an even shorter video to find out.  But the rewards will be worth it because I am going to reveal some of my secret sauce. A few years ago a […]