You're here...NOW WHAT! There are more ways to transition a business than just selling to a consolidator. You can transition fast and you can transition slow. You can plan to have your kids succeed you or your employees or another funeral home operator. But the one entity you want to protect yourself from is the [...]
As we prepare to celebrate Easter author Walter Wangerin, Jr. offers us a poignant allegory of Christ's glorious work for us on the cross. Ragman I saw a strange sight. I stumbled upon a story most strange, like nothing in my life, my street sense, my sly tongue had ever prepared me for. Hush child. [...]
Joe Weigel I am glad I don't have to compete with Frank Dawson. His use of social media for the past 50 years has built a veritable competitive fortress. Ron Hast, the recently deceased owner of Mortuary Management magazine, had a very compelling habit. It was shortly after I started my career at [...]
We need to quit talking about change and figure out HOW we need to change if we are going to be sustainably viable. Don't you think it's time we learned HOW we need to change? Announcing the 21st Century Summit WE need to learn how to ask tough questions: How much am I worth and [...]
The saying goes, "It's lonely at the top." Who do you talk to when you're the boss? Edgar Schein, Professor Emeritus at the Sloan School of Management at MIT, observed that the most common self - image among business leaders is that of the "Lone Warrior - Hero." I have found this to be true [...]
As we celebrate the birth of our Lord and Savior Jesus Christ I hope this video brings you a little joy.
As I travel about the country I encounter a lot of good ideas and some bad. It seems to me that my readers might enjoy learning about some of these first hand. Not long ago I encountered a young funeral home owner who had improved on an old idea. In fact, when I first saw [...]
I have to admit I tense up whenever someone begins using the Ritz Carlton as an example Funeral Service should use to fashion its own customer service profile. Not that we can't learn some things from the Ritz. We most certainly can! But it is a dangerous recommendation when we fail to "Go Deep" on [...]
My discussion of reinvention / transformation has sparked more comment (online and offline) than most any other topic. Clearly it is on every one's mind. As we continue to explore this topic it is important...maybe critical...that we realize that we have an obligation to ourselves and to the public to be conscious of keeping a [...]
I know you are busy but YOU HAVE TO READ THIS! If you want to know what our future is about then I want to share a key example. Something that began just a few years ago and is now starting to pop up with a frequency that makes it into a trend. A trend [...]
