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Tag: LV0

Chris Butler: It’s All In The Details

It used to be said that “Funeral Service is in the details.” One of the characteristics of truly great practitioners and one that fascinates me is their preoccupation with even the smallest details.

I have often thought that one of the most important traits I would look for in a funeral home employee might be called an “anticipatory response.” Good funeral directors are always anticipating family needs, logistical needs and so on. Key to this is the drive to “think things through.” It’s not so much being finicky as it is the heartfelt desire that everything is perfect for your guests.

Here is an example of attention to detail that exemplifies the kind of thing that makes for high service standards.

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JIm Price: A Simple Way to Get Your Community Involved With You

Today’s awareness of our active military and veterans is higher than it has ever been. We are all looking for a way to thank them or lighten their burden.

Here is a simple, meaningful way to involve your community and get some PR besides.

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Jim Price: Helping a Community Mourn

We all look for special ways to interact with our community. We know that when a national or international figure dies people need a way to express themselves. Many of us have made efforts to have register books available for the public to sign that can be sent off to commemorate public deaths like Princess Diana, the Pope or President Reagan.

The same holds true when a local tragedy occurs like a firefighter’s death or 9/11.

Here is a magnificent way to help your community find a central place of expression, a place to gather. It has the added benefit of providing local media focus as well.

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Chris Butler: Being In The Moment

I used to have a senior manager who worked for me that told me that when he served a family he consciously made that family the center of his world. He wanted them to feel they were the most important thing in his life at the moment.

If you have ever seen the training film based on the four cultural principles of The World Famous Pike Place Fish Market, you know that one of the four is: “Be There”. Here is a funeral home that has incorporated a mechanism that facilitates that behavior.

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John Wujek: Front & Center: Affirming The Reason We Have Funerals

I have never been able to find anyone who can explain to me why our profession believes they should always be unobtrusive. Then I met John Wujek.

John and his firm have created a way to dismiss funerals that affirms the speakers, the deceased, the family AND the attendees while reinforcing WHY WE HAVE FUNERALS.

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Kevin Bean: Public Viewings Without A Casket

If you watch “Antiques Roadshow” with any regularity or you are like me and are old enough to have met practioners who were around 60 and 70 years ago you are probably aware that almost all the innovation of the past 5 – 12 years is really reintroduction of practices we abandoned decades ago.

When my own mother died we viewed her in a rental casket. She was not embalmed but the funeral home did a fantastic job of making her look great. I didn’t have the option you will see in this video. I wish I had, it would have been perfect!

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Tyler Tetrick: A Better Way to Approach Preneed Guarantees

Preneed Guarantees are a hot topic these days. Funeral Homes feel caught betwixt and between…desparately wanting to get out of the game but feeling they can’t for competitive reasons. Here is a great way to compromise and improve your average at the same time.

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Brad Speaks: First Viewing: an opportunity for deeper bonding

Brad Speaks of Speaks Chapels in Independence, MO. creates intimate bonds with families

Personalization is a big issue today in funeral service. But most of the stuff we see is caskets and vignettes and takes both time and money. Here is an idea that creates deep healing, bonds the funeral director with the family and creates a memory they won’t forget.

Funeral Home Valuation Part 3: How To Present Your Operating Results

In order to properly determine EBITDA you first have to present your financial statements correctly.

If you are not using an accounting service that specializes in the funeral or cemetery industry then it is highly likely that your financial statements are not presented in a manner that makes ratio analysis meaningful.

For instance:  the way non-industry accountants handle cash advances typically has a significant impact on your ratios.   Let’s say that your Revenue before cash advances is $1,000,000, your cash advance revenue is $150,000 and your cost of sales is $210,000.    The proper way to calculate your cost of sales ratio is to divide $210,000 by your net revenue of $1,000,000.  The result is 21% which is too high (it should be between 15% and 18% in most areas).  But, most non-industry accountants include cash advance revenue in total revenue and post the corresponding expense to either cost of goods sold or an expense account.  This artificially inflates revenue which drives lower cost ratios.  $210,000 divded by $1,150,000 yields a cost of sales ratio of 18.26% thus obscuring the fact that your cost of sales ratio is too high.  (For an example of an industry accepted chart of accounts click here.)  P&l statment

So, step one in “normalizing “your profit and loss statement is to determine your actual ratios.  I would estimate that 8 out of 10 of my clients require analysis and reallocation of accounts to bring their financial statements in to conformity with accepted practice where proper comparisons can be made.  I strongly recommend this be done by a professional.  There are too many nuances for someone who doesn’t have experience.  Typically, it takes me as much as 4 hours to complete this process on 3 years of statements.   Once this reclassification is done then ratios can be calculated and the deviations from standard industry experience will draw attention to areas that deserve deeper analysis.

The most common places that can be adjusted are cost of labor (including owners compensation) and facilities (specifically rent to owners).  But there are others including redirected income like preneed insurance commissions paid directly to owners instead of through the business that you should be alert to.  Ultimately, the goal of normalizing or recasting financial statements is to show what the firm would look like if it were owned and operated by someone who emphasized reporting to investors over sheltering income from the IRS.

It is vitally important to remember that you can’t play games during this step and any professional analyst will refuse to do so.

For example:  Let’s assume that your actual cost of labor is 42% of Net Revenue.  The normal industry experience (including owners, taxes, benefits etc.) is in the range of 35%.     You should only restate labor costs to 35% if you are confident that  a buyer can achieve that level.   Let’s say you are selling to your children, but you plan to stay on in a reduced role at your current salary and benefits it is not legitimate to recast as if you were going to no longer be paid.  (I have seen it done).

For your information, the typical major ratios expressed as a percent of net revenue  for normal firms are as follows:

Cost of sales: 15% – 18% (this is often a function of geographic location which impacts cremation rate)

Cost of labor: 30%-35% (with all labor related costs (taxes, benefits, etc)

Facilities: 10% -12%   (including rent, mtge interest, leasehold improvements, depreciation, etc)

Disclaimer

While I  have experience in business valuation, I am not a Certified Business Appraiser.   The explanation and comments contained herein are my own.

Interrupting This Blog For an Urgent Message

Once in a while something comes along that deserves to be viral.  Something that speaks to the common good and addresses issues deep enough to be shared by everyone.

 

Intelligence indicates knowledge not wisdom. A wise man knows how to use his knowledge to make a good decision. A person may have a lot of knowledge but be unable to use it properly.

There is no sensible businessman today that isn’t concerned about how they are going to cope with the future.  Never in the history of DeathCare has the pace and complexity of change been increasing as fast as it is today.  What is needed is perspective.   And in a recent article by Todd Van Beck in the Canadian Funeral Director Magazine I was almost startled to find an old perspective…a piece of genuine wisdom… that all of us desperately need today.

I know that several of my readers are trade journalists.  Todd has given me permission to reproduce this.  I appeal to you to help me bring a new / old perspective back from the dead.  Let’s help our readership find new ways to think about the competitive challenges of this day.

Click here for Todd’s article entitled Walmart

Funeral Home Valuation Part 2: Why EBITDA?

Funeral home valuation, Funeral home appraisal, Cemetery Valuation, Cemetery Appraisal

EBITDA became popular in the 70s and 80s when buyers were trying to locate companies that had strong cash flow outside of financing and capital Expenditure concerns. Since buyers were going to change the capital structure anyway, it was convenient to have a quick apples to apples comparison.

EBITDA or Earnings Before Interest, Taxes, Depreciation and Amortization is a more reliable and cleaner comparison than Net Income.
1) In general, it is a much stronger indicator of ongoing, operational strength for the firm.
2) Taxes are considered “non-operational” in a sense because they can be affected by a variety of accounting and tax conventions. These have no bearing on the ongoing, operational strength of the firm.
3) Interest expense is a function of leverage, not operations. Companies in any given industry will have varying degrees of interest expense based on the debt load they incur.
4) Depreciation expense is an accounting convention recognizing investment in physical assets over the life of that asset.  It has no bearing on the ongoing operational strength of the firm. Firms with  investments in large capital expenditures like recently built facilities will have high deprection expense while similar firms with older facilities or fully depreciated physical assets will have lower depreciation expense.
5) Amortization expense is another accounting convention dealing with the amortization of intangibles. Because it is an accounting convention, we want to take it “out” also.    Firms with goodwill acquired through other acquisitions will have amortization expense while similar firms who have built their business without acquisition will have none.

So, EBITDA is considered by the financial community the way to compare apples with apples.  It is computed by adding back to net profits or earnings any income taxes paid by the corporation all interest expense, depreciation and amortization.   This is, of course, where many amateurs foul up.   A good tax planner will encourage a business owner to take advantage of all legitimate business deductions.  This includes inflating personal salaries above market as well as other expenses that might otherwise be personal.  As a result, earnings on many independently owned businesses are reported as less than they might be if they were the subsidiary of a public corporation, for example.  So, before EBITDA can be truly calculated adjustments should be considered by a professionally trained analyst to represent the true picture of operations.  Of course, these adjustments are only legitimate if it is reasonable to expect that an independent buyer will operate in a more efficient fashion or can find economies that the seller has not had access to.  This process is called “normalization or recasting”.

After normalization a funeral home typically yields a an EBITDA ratio of between 20% and 30% of NET Revenue with the average falling in the middle.  Interestingly, a branch (accounted for correctly) will often yield between 40% and 50% because it does not bear the burden of duplicated administrative or ownership overhead.

Next week proper categorization, operating ratios and normalization.

Disclaimer

While I have experience in business valuation, I am not a Certified Business Appraiser.   The explanation and comments contained herein are my own.